Description
Pre-written courseware materials for trainers and HR departments.
These courseware solutions are designed to improve skills within organisations, leading to better employee retention, higher productivity and greater sales.
- Pre-written courseware that you can customise, brand and print.
- Files are delivered in an archive as PPT (Powerpoint), Microsoft Word
- Fully editable.
Duration: 1 Day
Audience: Anyone who would benefit with help in planning and prioritising their workload
Objectives:
- To understand how we can influence a relationship
- To identify the behaviours associated with good working relationships
- To appreciate the impact of relationships on personal performance and clients
- To know when and how to use a range of skills
Course Outline:
- What are communication skills
- Barriers to communication
- Communication styles
- Forms of communication
- Barriers to communication
- Difficult communication
- Conflict
- Good communicators
- Body language
- Listening
Classroom Ready Courseware:
- Add your own company name and logo.
- Fully editable files (Usually Word, PowerPoint etc – some may only be PowerPoint).
- Modify and customise it for your own needs.
- Print as many copies as you need.
- Unlimited number of users.
- No annual fees.
Use assessments before class to determine skill levels and what topics to cover. Use assessments after class to measure learning.
Teaching Concepts, Not Just Procedures
Every courseware package supports learning a methodology aimed at adults, based on the following:
- Explanation of the concept by the instructor.
- Step-by-step instructions together with practical examples and practice exercises – keeping students fully active and engaged while they are learning.
- Results oriented content which is designed to be relevant to “real life” applications.
- Supporting materials designed to ensure that learned skills are retailed by attendees.
- Unlimited Printing Rights
No per-unit royalties. Print what you need, when you need it, as many copies as you need.
